A New System for Toromont: Case Study Essay

Case Study Essay

Words 1,071

Toromont Industries is one of the largest heavy-construction equipment dealers in North America. Despite heavy competition, Toromont has found a niche as a company that sells a service–instead of selling expensive equipment, the company contracts with customers to supply and maintains equipment for the life of the contract. Though Toromont has carved a niche, the competition, Komatsu, John Deere and Caterpillar, is leaning toward customer-service oriented business by selling parts online over the internet.

In an attempt to stay a step ahead of the competition, the company hopes to offer the best customer service via a new online system for ordering and tracking equipment, as well as tracking customer accounts. This system would hopefully offer customers more interactive service than any of Toromont’s competitors currently offers. By updating the system, customers would have access to statistics such as oil quality and maintenance that would enable customers to reduce downtime or worker injury, would be able to get answers quickly and order parts, knowing immediately the turn-around time for delivery.

Crucial to the plan is that senior management wants the interactive customer service running as soon as possible and that the system will offer much more than generic information, but customer-specific information. In addition, the system would be able to email and page customers and technicians and offer customers real-time price quotes, sales data, an area to update information and check statuses. To do this, the new system would need to access information housed in Toromont’s AS/400 midrange computer; however management does not want to rewrite software, nor does it want the new system to interfere with current data.

Thank you for visiting Essaydemon.com and viewing our articles and sample papers. Kindly be informed that all these articles and sample papers are for marketing purposes only. The sole purpose of these articles and sample papers is just to provide our customers with an idea about our services before they place an order.

Kindly visit our order/inquiry page for further assistance.

Kindly order custom made Essays, Term Papers, Research Papers, Thesis, Dissertation, Assignment, Book Reports, Reviews, Presentations, Projects, Case Studies, Coursework, Homework, Creative Writing, Critical Thinking, on the topic by clicking on the order page.

admin

Recent Posts

Essay: Supernovas

What is a supernova? Supernova is the stellar explosions that outshine entire galaxies for a…

1 day ago

Essay: Formation of Nation States

Nation States A nation-state can be described as one that geographically coincides ethnically and is…

1 week ago

Essay: History of Video Games

History of Video Games The first ‘video game’ was designed and created by William Higinbotham…

2 weeks ago

Essay: Genetically Modified Foods

Genetically Modified Foods Genetically modified foods are derived from living things that have had special…

3 weeks ago

Economics Research Papers

Order economics research papers without being apprehensive When you talk about the subjects of the…

4 weeks ago

Essay: How to Manage Anger?

Sample Essay on How to Manage Anger Anger is that sudden feeling of being intensely…

1 month ago